Order Changes and Cancellation Policy

Order Changes and Cancellation Policy at Maison Beautique

At Maison Beautique, we understand that circumstances may change, and you may need to modify or cancel your order. We strive to provide you with flexibility and clarity when it comes to order adjustments. Here, we outline our Order Changes and Cancellation Policy to assist you in navigating this process smoothly.

Order Changes:

If you wish to make changes to your order, please keep the following in mind:

  1. Timely Request: We recommend that you contact our customer service team as soon as possible to request changes to your order. Orders are typically processed quickly, and once they enter the shipping process, changes may not be possible.

  2. Contact Us: You can reach out to our customer service team via phone, email, or live chat to request order changes. We'll do our best to accommodate your request, whether it involves modifying the product selection, shipping address, or other details.

  3. Confirmation: Please wait for confirmation from our customer service team regarding the feasibility of your requested changes. We'll provide guidance on the next steps based on the status of your order.

Order Cancellation:

If you need to cancel your order, we aim to make the process as straightforward as possible:

  1. Cancellation Request: Contact our customer service team promptly to initiate the order cancellation process. Orders that have already entered the shipping process cannot be canceled.

  2. Cancellation Confirmation: We will review your request and confirm whether your order is eligible for cancellation. If the order is still in our possession and has not been shipped, we will proceed with the cancellation.

  3. Refund: Upon successful order cancellation, any payments made will be refunded according to our refund policy. Please allow some time for the refund to process, as it may take a few business days.

Exceptions and Considerations:

  • Custom Orders: Some custom or personalized orders may not be eligible for cancellation or changes, as they are specially crafted for you.

  • Promotions: If you received special promotions or discounts on your order, modifying or canceling the order may affect these promotions. Our customer service team will provide information on any potential adjustments.

  • Pre-Orders: Orders for pre-release or pre-order items may have specific terms and conditions regarding changes and cancellations. Please refer to the product details for guidance.

At Maison Beautique, we are committed to providing you with exceptional service, and we understand that your needs may evolve. While we strive to accommodate order changes and cancellations, we encourage you to reach out to our customer service team promptly to discuss your specific situation. We appreciate your understanding and cooperation in helping us serve you better.