Returns & Exchange Policy at Maison Beautique

Effective January 1, 2024

At Maison Beautique, we want you to be completely satisfied with your beauty products. We understand that sometimes you may need to return or exchange an item. To ensure a transparent and fair process, we have established this Returns & Exchange Policy. Please read the following guidelines carefully before initiating a return or exchange:

1. Eligibility for Returns & Exchanges:

  • We accept returns and exchanges for most products within 30 days from the date of purchase.

  • To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. Non-Eligible Items:

  • The following items are not eligible for returns or exchanges:
    • Beauty products that have been opened, used, or partially consumed.
    • Custom or personalized items.
    • Items marked as "Final Sale" or "Non-Returnable."

3. Initiating a Return or Exchange:

  • To initiate a return or exchange, please contact our customer service team within the eligible timeframe. You can reach us via phone or email listed on the website.

  • Please provide your order number and a detailed reason for the return or exchange request.

4. Return Shipping:

  • If the return or exchange is approved, you will be provided with instructions on how to proceed.

  • The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part or a defective product.

5. Refunds & Exchanges:

  • Refunds will be processed once the returned item is received, inspected, and confirmed to meet the eligibility criteria. Refunds will be issued to the original payment method used for the purchase.

  • Exchanges will be processed promptly, and the replacement item will be shipped to you as soon as possible.

6. Abuse of Returns & Exchanges:

  • Maison Beautique reserves the right to deny returns or exchanges in cases of suspected abuse of our policy. This includes, but is not limited to, excessive returns, fraud, or misuse of the policy.

7. Product Condition:

  • We reserve the right to refuse returns or exchanges if the returned items do not meet our guidelines. In such cases, the items will be returned to the customer at their expense.

8. Missing or Damaged Items:

  • If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a replacement or refund as applicable.

9. Questions & Assistance:

  • Our customer service team is available to assist you with any questions or concerns regarding returns or exchanges. Please reach out to us for prompt assistance.

Maison Beautique is committed to providing you with a hassle-free and fair returns and exchange process. We appreciate your understanding and cooperation in adhering to these guidelines. Thank you for choosing Maison Beautique for your beauty and self-care needs.

Note: Maison Beautique reserves the right to amend or modify this Returns & Exchange Policy at its discretion. Please refer to the most recent version on our website for the current policy.